If I think you did something, in my eyes you did. Right? You think about it for a bit. We wouldn't even argue would we if we felt we were wrong at the beginning of the argument, that is unless we were lawyers but that is a whole different matter.
If you are asked to assist in resolving a conflict in your workplace, home or other places, keep this in mind. Both sides are right, at least from their personal views and you as a mediator in this situation have to be very careful not to judge, take sides or declare a winner.
A. Get the issue on the table. The keyword here is issue.
B. Ask each person in the conflict what the minimum they could agree to.
C. Take the new issues and place them on the table.
D. Get the two sides to come up with proposed solutions separate from each other.
E. Bring them back to the table. Many times when you get to this point the conflict is over.