Now that's a coincidence, that's how I listened to her too! The thing that impressed me was a number of times she received calls from people who were clearly suicidal, and she put her program on hold while she did a private intevention.
As a side note, I found her voice an her inflections fascinating. She had a young girl's sound to her voice, but she was, in fact, a middle aged lady.
She did not look like I imagined her to look, when I finally saw her on TV though.