A recent report in the Journal of The American Medical Association reported on a hospital in Boston where an unfortunate series of events and miscues resulted in a stillbirth a while back.
The hospital administration took a pro active approach to correct various internal problems to avoid a similar situation occurring in the future.
One of the strategies the hospital used was to hire airline pilots to teach hospital staff about teamwork and conflict resolution.
What techniques do airline pilots know about to improve teamwork and to resolve conflict that might be of benefit to us?
The hospital administration took a pro active approach to correct various internal problems to avoid a similar situation occurring in the future.
One of the strategies the hospital used was to hire airline pilots to teach hospital staff about teamwork and conflict resolution.
What techniques do airline pilots know about to improve teamwork and to resolve conflict that might be of benefit to us?