stargazer
Member
This is probably one of those times where I'm going to have to write down the thoughts that are leading to the negative feelings, because I'm being severely triggered in interactions with whoever the secretary is at the desk where I'm trying to deal with my medication & therapy issues.
I'll do it, but she is being so disrespectful I'm not sure I can interact with her when she calls me back again. Or at least, that's how I'm interpreting it, and it's shaking me up.
I hadn't wanted to reschedule my therapy appointment tomorrow, but on Friday it dawned on me I was going to have to get a refill or my medication, and when I called the clinic they said I needed the prescription number from the bottle to call the office in the town 13 miles South and have it shipped up to the clinic in my town. But I was at work and didn't have the bottle with me, so I didn't know the prescription number.
When I got home and called, it was after hours and the pharmacy was closed for the weekend, but I left the info on the voice mail. Then this morning I called the pharmacy to see if it would still get shipped up to my clinic in time, and they said no, and that I would have to come down and get it.
I looked at my schedule, and the only possible time I can come down to get it is tomorrow morning, thus having to reschedule my therapy appointment. The secretary said she would reschedule it and call me back. I said, "how can you reschedule it if you don't know my schedule? Can't I just talk directly to the therapist, or leave a message with her?"
She said, "No, we'll reschedule it with you."
So I said all right.
But it wasn't just that. The person wasn't nice. I had given my e-mail address to the therapist, and she said she would contact me by e-mail regarding appointments, as I don't have a local phone. When the secretary found out my cell phone was a long-distance call (the service provider won't let me make it a local prefix without buying a whole new phone) she said they weren't allowed to make long distance calls.
I said, I know, and I had been through all of this before, which is why I gave the therapist my e-mail address, and she said she would e-mail.
Then the secretary says, "well we're not allowed to e-mail people."
And I was like, "well then how are we ever going to re-schedule the appointment?"
She said: "I'll call you."
I'm like: "OK."
It was mostly her tone of voice. She must have been on heavy downers or something. It shook me up, and now I'm angry. I'm afraid if she does call, I'm going to lose it. All I'm trying to do is keep my appointment and still get my meds, and they're not honoring that.
I'm really upset.
I'll do it, but she is being so disrespectful I'm not sure I can interact with her when she calls me back again. Or at least, that's how I'm interpreting it, and it's shaking me up.
I hadn't wanted to reschedule my therapy appointment tomorrow, but on Friday it dawned on me I was going to have to get a refill or my medication, and when I called the clinic they said I needed the prescription number from the bottle to call the office in the town 13 miles South and have it shipped up to the clinic in my town. But I was at work and didn't have the bottle with me, so I didn't know the prescription number.
When I got home and called, it was after hours and the pharmacy was closed for the weekend, but I left the info on the voice mail. Then this morning I called the pharmacy to see if it would still get shipped up to my clinic in time, and they said no, and that I would have to come down and get it.
I looked at my schedule, and the only possible time I can come down to get it is tomorrow morning, thus having to reschedule my therapy appointment. The secretary said she would reschedule it and call me back. I said, "how can you reschedule it if you don't know my schedule? Can't I just talk directly to the therapist, or leave a message with her?"
She said, "No, we'll reschedule it with you."
So I said all right.
But it wasn't just that. The person wasn't nice. I had given my e-mail address to the therapist, and she said she would contact me by e-mail regarding appointments, as I don't have a local phone. When the secretary found out my cell phone was a long-distance call (the service provider won't let me make it a local prefix without buying a whole new phone) she said they weren't allowed to make long distance calls.
I said, I know, and I had been through all of this before, which is why I gave the therapist my e-mail address, and she said she would e-mail.
Then the secretary says, "well we're not allowed to e-mail people."
And I was like, "well then how are we ever going to re-schedule the appointment?"
She said: "I'll call you."
I'm like: "OK."
It was mostly her tone of voice. She must have been on heavy downers or something. It shook me up, and now I'm angry. I'm afraid if she does call, I'm going to lose it. All I'm trying to do is keep my appointment and still get my meds, and they're not honoring that.
I'm really upset.