The explosion of the Internet allows people to use their computer for things that previously needed to be done in person. Now, communicating with friends and family, networking with business contacts, shopping, banking, and a host of other activities, can be done from almost anywhere in the world. While the convenience of these Internet activities is self-evident, is psychotherapy an appropriate trend to hit the Internet?
A recent issue of The Lancet reports that real-time online cognitive behavioral therapy (CBT) is effective in treating patients with depression. The study evaluated nearly 300 patients from 55 general practice clinics across the United Kingdom who had a diagnosis of depression. The patients were randomly assigned to either receive online CBT in addition to their usual care from the general practitioner, or be placed on an 8-month waiting list for CBT while still receiving their usual care. At the 4-month follow-up, 38% of the CBT group had recovered from their depression, compared to only 24% in the control group. After 8 months, 42% of the patients receiving CBT had recovered, compared to 26% in the control group.
Access to CBT is limited in many areas owing to distance to a major medical center, language barriers, and cost. Online CBT certainly addresses some of these concerns, increasing access to remote or underserved areas. Care could be provided in real-time from around the world. The flexibility and convenience of online CBT is attractive and practical for many patients. Still, can online CBT offer the benefits of face-to-face counseling?
Advocates of online CBT maintain that it offers more frequent contact with counselors, who could be available in a call-center or chat room 24 hours a day. Patients could access counselors at a moment of acute distress. Also, online sessions could alternate with in-person CBT sessions, or be used as step-down therapy for some patients. But, concerns about privacy and security loom, not to mention the clinical effectiveness, of such a model.
Also, patients benefit from being seen in person by counselors. Does the patient’s breath show signs of alcohol? Does the tiny tremor look like Parkinson’s Disease? Is the bruise a sign of domestic abuse? All of these assessments are lost in the virtual world of the Internet. But, the lack of face-to-face contact may encourage some patients to be more open and reveal more information about themselves.
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