Beethoven could not multiply. Picasso couldn’t pass a fourth grade math test. And Jobs left high school with a 2.65 GPA. What does this say about our metrics for measuring success and achievement today?
If you have to regularly deal with someone who reacts defensively, you’ve probably noticed that the slightest bit of negative feedback sets them off. Try replacing the negative feedback with a question or an offer to help. For example, instead of saying “Sally, you made a mistake on this report,” rephrase it by saying “Sally, I’m not sure I understand this section on the report. Could you help me figure it out?” Remember, a person acts defensively because he/she perceives a threat. Try to make the situation non-threatening.
“Work is about a search for daily meaning as well as daily bread, for recognition as well as cash, for astonishment rather than torpor; in short, for a sort of life rather than a Monday through Friday sort of dying.”
“In a lovely book called On Hope, Josef Pieper explores Thomas Aquinas' theology of hope along these lines: the hopeful person is by definition a wayfarer (viator), because the virtue of hope lies midway between the two vices of despair (desperatio) and presumption (praesumptio). What despairing persons and presumptuous persons have in common is that they aren't going anywhere, they are fixed in place: the despairing because they don't think there's anywhere to go, the presumptuous because they think they have reached the pinnacle of achievement.”
Left unchecked, loneliness — the feeling that you’re both isolated and unsupported — can lead to burnout. By contrast, having at least one friend at work lays a foundation of connection and security: Someone’s got your back.
A few years ago, Steve and I came across a simple idea in a random book while waiting in line at a pharmacy. It changed our approach to “bad” clients and transformed our business forever. This week, I take a look at the one simple metaphor that can have a profound affect on your business.
"Bad” clients—clients who are annoying, clients who are hounding you, clients who are needy—are just a manifestation of your mismanaged expectations and poor communication. Sure, maybe some people are just crappy clients, but generally speaking, really great clients, the people who are easy to work with, become crappy clients because you don't manage them well.
The workforce is changing and talent management is more important than ever. Recruitment and Selection: Strategies for Workforce Planning & Assessment unpacks best practices for designing, implementing, and evaluating strategies for hiring the right people. Using a proven job analysis framework...
[Examples of dealing with ambiguity:]
Can effectively cope with change
Can shift gears comfortably
Can decide and act without having the total picture
Autistic people care too much. Autism research pathologizes autistic people when autistic people stick to their morals and are selfless people
"It is harder for us to find and keep jobs because we often speak up if rules are broken, or if people in a company are trying to cut corners. Many of us think about the ethical consequences of our actions even if gasp it doesn’t affect us!"
"Autistic people don’t care too much, they care correctly. Many autistic people have immense integrity. It’s okay to acknowledge that. In fact, it’s imperative that we acknowledge that."
"Every now and then go away, have a little relaxation, for when you come back to your work your judgment will be surer; since to remain constantly at work will cause you to lose your power of judgment. Go some distance away because the work appears smaller and more of it can be taken in at a glance, and a lack of harmony or proportion is more readily seen."
“One key observation that psychologists Daniel Kahneman and Amos Tversky [made]... is people have difficulty with small probabilities. Whenever an event is unlikely, people tend to treat it as if it will not happen.”