Beethoven could not multiply. Picasso couldn’t pass a fourth grade math test. And Jobs left high school with a 2.65 GPA. What does this say about our metrics for measuring success and achievement today?
If you have to regularly deal with someone who reacts defensively, you’ve probably noticed that the slightest bit of negative feedback sets them off. Try replacing the negative feedback with a question or an offer to help. For example, instead of saying “Sally, you made a mistake on this report,” rephrase it by saying “Sally, I’m not sure I understand this section on the report. Could you help me figure it out?” Remember, a person acts defensively because he/she perceives a threat. Try to make the situation non-threatening.
“Work is about a search for daily meaning as well as daily bread, for recognition as well as cash, for astonishment rather than torpor; in short, for a sort of life rather than a Monday through Friday sort of dying.”
“In a lovely book called On Hope, Josef Pieper explores Thomas Aquinas' theology of hope along these lines: the hopeful person is by definition a wayfarer (viator), because the virtue of hope lies midway between the two vices of despair (desperatio) and presumption (praesumptio). What despairing persons and presumptuous persons have in common is that they aren't going anywhere, they are fixed in place: the despairing because they don't think there's anywhere to go, the presumptuous because they think they have reached the pinnacle of achievement.”
Left unchecked, loneliness — the feeling that you’re both isolated and unsupported — can lead to burnout. By contrast, having at least one friend at work lays a foundation of connection and security: Someone’s got your back.
A few years ago, Steve and I came across a simple idea in a random book while waiting in line at a pharmacy. It changed our approach to “bad” clients and transformed our business forever. This week, I take a look at the one simple metaphor that can have a profound affect on your business.
"Bad” clients—clients who are annoying, clients who are hounding you, clients who are needy—are just a manifestation of your mismanaged expectations and poor communication. Sure, maybe some people are just crappy clients, but generally speaking, really great clients, the people who are easy to work with, become crappy clients because you don't manage them well.
The workforce is changing and talent management is more important than ever. Recruitment and Selection: Strategies for Workforce Planning & Assessment unpacks best practices for designing, implementing, and evaluating strategies for hiring the right people. Using a proven job analysis framework...
[Examples of dealing with ambiguity:]
Can effectively cope with change
Can shift gears comfortably
Can decide and act without having the total picture